Contact Us

How to Reach Us

• Email: [email protected] — our primary contact channel. We aim to respond within 1–2 business days.
• Discord Community: discord.gg/qUnJhS8pmM — join our community for quick help, feature discussions, and updates.

What to Include in Your Message

To help us assist you as quickly as possible, please include the following details when you reach out:

• Subject line: A brief description of your issue or question (for example, “Bug report — MP4 to GIF conversion fails on Firefox”).
• Browser and OS: Which browser and operating system you are using (for example, Chrome 124 on Windows 11).
• Steps to reproduce: If reporting a bug, describe the steps that led to the issue.
• File format details: If the issue involves a specific conversion, mention the input and output formats (for example, “HEIC to JPG”).
• Screenshots: If applicable, attach a screenshot or screen recording that shows the problem.

Frequently Asked Questions

Are my files uploaded to your servers?

No. Most ConvertCraft tools process files entirely in your browser using WebAssembly (FFmpeg.wasm). Your files never leave your device for those tools. A small number of optional tools may use server-side processing, in which case files are transmitted securely, processed, and automatically deleted.

Is ConvertCraft free to use?

Yes. All conversion tools on ConvertCraft are free. The service is supported by advertising, which is only loaded after you consent via the cookie banner.

What file formats do you support?

ConvertCraft supports over 126 conversion tools across categories including image (JPG, PNG, WebP, HEIC, SVG, GIF, AVIF, TIFF, BMP, ICO), video (MP4, WebM, MOV, AVI, MKV, GIF), audio (MP3, WAV, OGG, AAC, FLAC, M4A), and documents (PDF to PNG, PDF to JPG). We regularly add new formats and tools.

Why did my conversion fail?

Conversion failures can occur due to browser limitations, unsupported codecs, corrupted source files, or insufficient device memory for large files. Try using a Chromium-based browser (Chrome, Edge, Brave) for best compatibility. If the issue persists, email us with details about the file type and browser.

Do you have a file size limit?

Since most processing happens in your browser, the practical limit depends on your device’s available memory and browser capabilities. For most devices, files up to 500 MB work reliably. Very large video files may require more RAM.

Can I use ConvertCraft on mobile?

Yes. ConvertCraft is fully responsive and works on mobile browsers. For best results on mobile, use Chrome or Safari. Note that mobile devices have less memory, so very large files may be slower to process.

Report a Bug

Found a bug or have an idea for a new feature? We welcome your feedback:

• Bug reports: Email [email protected] with “Bug Report” in the subject line, or post in our Discord #bugs channel.
• Feature requests: Email us with “Feature Request” in the subject or use the Discord #suggestions channel.

Business Inquiries

Interested in partnering with ConvertCraft, integrating our tools, or discussing sponsorship opportunities? Please contact us at [email protected] with “Business Inquiry” in the subject line. We review all business inquiries and will respond as soon as possible.

Legal Matters

For legal matters, please use the appropriate channels:

• DMCA / Copyright complaints: See our DMCA / Copyright page for the process and required information.
• Privacy requests (GDPR, CCPA): Email [email protected] with “Privacy Request” in the subject. We will respond within the timeframe required by applicable law.
• Terms of Service: Read our Terms
• Privacy Policy: Read our Privacy Policy

Response Time

We strive to respond to all inquiries as quickly as possible. Typical response times:

• General inquiries: 1–2 business days
• Bug reports: 1–3 business days
• Privacy / legal requests: within 30 days (as required by GDPR/CCPA)
• Business inquiries: 3–5 business days

For urgent issues, please include “URGENT” in your email subject line or reach out via Discord for faster community support.