Privacy FAQ
Do files leave my device?
Most conversions run entirely in your browser. If a helper server is needed,
files are encrypted in transit and auto-deleted within minutes.
How long are files stored?
When a server fallback is triggered (for example PDF rasterization),
temporary artifacts are purged shortly after the job completes.
Who can access my data?
Only your browser handles the data by default. We never build user profiles
and analytics are aggregated once you grant consent.
How big can my files be?
Free limits: up to 100 MB images, 250 MB videos, and 50 MB
audio. ConvertCraft Pro and the Day Pass unlock background workers that comfortably handle multi-gigabyte
videos and archives.
Do you keep my files?
No. Browser conversions never leave your device. When a helper server is
required, the file is encrypted in transit, stored briefly for processing, and auto-deleted minutes
after the job finishes.
Does it work on mobile?
Yes. The UI is touch-friendly and works on iOS Safari, Android Chrome, and
modern mobile browsers. Very large jobs may pause if the tab sleeps, so keep the screen awake for faster
exports.
Will EXIF/metadata be removed?
Image and video conversions strip EXIF and other metadata by default to
minimize file size. Use the “Keep metadata” toggle inside advanced settings if you need to preserve it.
What if a conversion fails?
Retry after refreshing the page, close other heavy tabs to free RAM, or
switch to the helper server fallback (for PDFs) if available. If it keeps failing, email
[email protected] with the file type and browser so we can reproduce it.
Billing questions?
Email [email protected] with your receipt and the email you used at checkout, and we’ll help you quickly.
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